Patient Support Specialist

Location

Central Louisiana Surgical Hospital - Alexandria

Type

Full Time

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
JOB SUMMARY
 Under the direction of the Nurse Manager or designated supervisor, this position provides comprehensive administrative, clerical, patient support, and coordination services to ensure the efficient operation of the nursing unit and delivery of quality patient care. This role serves as a central point of communication for patients, families, physicians, nursing staff, and ancillary departments while supporting patient safety, unit operations, patient transport, surgical scheduling, and observation services. 
 
Reports To:     Nurse Manager or Lead 
Classification: Non-Exempt
  
QUALIFICATIONS
 
High School diploma or GED required.  Two years’ clerical experience in medical facility or office required.  Computer experience required with knowledge of Microsoft Office programs.  Strong written and verbal communication skills; able to speak effectively to internal and external customers required.  Ability to speak English language required.  
                                                   
OCCUPATIONAL EXPOSURE
 
Category II Non Routine Exposure
 
RESPONSIBILITIES
 
  1. Considers priorities and special needs when scheduling preoperative appointments and surgical procedures.
1.1  Schedules appointments and procedures according to policies on nursing and anesthesia staff availability, patient needs and physician’s block time.
1.2  Coordinates surgical preoperative appointment schedule with clinical preoperative activates.
1.3  Maintains schedule according to procedure and physician’s time and staffing requirements.
1.4  Coordinates schedule assessing time and equipment availability; identifies conflicts and adjusts schedule as needed.
1.5  Prepares appointment schedule and Surgery Schedule for review by the Operating Room Supervisor so that adjustments may be made as required.
 
  1. Comply with facility Standards of Behavior and complete all required education assignments within the designated timeline.
  2. Provides clerical, receptionist, and administrative support to facilitate the efficient operation of the department.
  3. Greets patients, families, physicians, and visitors in a professional, compassionate and customer focused manner.
  4. Serves as a communication liaison between patients, families, physicians, nursing staff and other departments.
  5. Maintains accurate patient records, unit documentation, and communication logs in accordance with organizational policies.
  6. Assist nursing staff by picking up and delivering specimens, medications, charts, requisitions, etc.
  7. Performs EKG testing on patients.
  8. Assist patients with admission questionnaire and respond to inquiries.
  9. Answers call lights, observe and report patient’s status and needs.
  10. Respect and regards the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
  11. Performs preoperative patient screening and intake by verifying patient identity, obtaining height, weight and blood pressure.
  12. Performs other duties as assigned to support patient care and departmental operations.
  13. Adheres to all hospital policies, patient confidentiality requirements, infection prevention standards, and safety protocols.
 
PHYSICAL DEMANDS
 
  1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  3. The employee must be able to lift and/or carry over 20 pounds on a regular basis and push/pull over 300 pounds with assistance of at least one coworker, on a regular basis.
  4. The employee must be able to stand and/or walk at least two hours per day.
 
WORK ENVIRONMENT
 
1.     The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.clshospital.com

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Privacy Policy
 
Central Louisiana Surgical Hospital
Privacy Policy